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Questions to Ask Your Local Auto Glass Technician

There comes a time for every car owner when glass repair or replacement may be necessary. From excessive chips and cracks to complete windshield damage, you’ll need to call in a professional for help. You may be the victim of road debris, collision, hailstorms, or even poor installation. Proper repair and replacement of your auto glass is dependent upon how your technicians have been trained. Here are five important questions to ask your local auto glass technician prior to hiring them:

How are your technicians trained?

Not every company that claims they can complete your repairs are actually trained to do so. You will want to ask a company about how they train their technicians. Because adhesives are drastically important to the integrity of your repair, many adhesive companies suggest users get certified in using them. If the company is not certified and trained on processes and adhesives, this could lead to improper installation. You should ask your trusted friends and neighbors for recommendations on a professional auto glass service. Also, with the help of search engines, you can read reviews on many of the local auto glass companies in your area. Smiley’s Glass has been one of the most trusted glass repair companies in Virginia since 1963 and we understand all of the reasons why your glass repair should be done delicately and professionally.

Are you certified?

Just like most professional trades, auto glass technicians should go through technician accreditation. You should ask your local technician if they are certified prior to beginning your repairs. The Auto Glass Safety Council offers various types of auto glass technician accreditation from AGSC Qualified Replacement Technician to Master Replacement Technician. Technicians must pass a standards and processes test in order to become qualified. If your technician holds these accreditations, you can rest assured that you have someone that completely understands the process. You could also ask if they are accredited by the Better Business Bureau to ensure safe business practices.

Are your materials compliant with federal standards?

All materials used on your car should meet federal regulations and standards. The ANSI Z 26.1 standard is required in order to reduce injuries to drivers and passengers. If your technician is using materials not meeting this standard, you could be putting yourself and your passengers at risk. Only hire a company that is familiar with these standards and uses the appropriate materials.

Is repair covered under my insurance?

A professional auto glass company will be able to work with you to get your windshield repair or replacement covered, at least partially, by your car insurance. At Smiley Glass, we have many years of experience working with insurance companies to get the most out of your policy. We even have a convenient online form for your insurance agent to complete in order to expedite your repair process.

How soon can I drive after repair or replacement?

Prior to agreeing to work with any company, be sure to check with them on a timeframe on job completion. Most windshield replacements take about an hour, but you should be sure of this before the beginning of the repair process. At Smiley's, we pride ourselves on speedy and accurate work and can tell you ahead of time what to expect.

At Smiley’s Glass, we would be happy to work with you to get you the speedy and professional service needed to get back on the road in record time. Give us a call today at 804-320-7172 to receive a quote. We guarantee our workmanship and make every effort to service your vehicle within 24 hours of your call.

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7100 Forest Hill Ave
Richmond, VA 23225


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