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What To Expect From Your Autoglass Technician

It’s stressful enough when your automobile’s window has been severely cracked, chipped or shattered. The vehicle can become unsafe to drive until you get it fixed. When you contact an auto glass repair shop you should rest assured that the process of fixing your vehicle will be a smooth and hassle-free experience and that the technicians are all thoroughly trained.

At a professional, experienced auto glass shop not only will your auto glass work be guaranteed but your technicians’ performance will also be guaranteed. All workmanship by Smiley’s technicians is done with care and professionalism.

Some Steps Your Technician Will Take To Ensure Satisfaction

  • Efficient and friendly service. Your satisfaction and confidence in our work are of the utmost importance. All of our expertly trained technicians are focused on the job and the customer during the entire installation process from start to finish, providing a service consisting of precise attention to detail.
  • Clean, expert installation. It can be a messy process to replace a broken automobile window, Although the glass is made to be shatter-proof for safety reasons, the removal of a broken windshield can be a messy process. This includes the clean-up process from any debris which may exist. If your auto glass was broken and there are shards of glass in and around your car, your technician will vacuum or sweep up all the broken glass. Also, you can expect your technician to clean up any debris caused by the installation. Glass, old moldings, stripped urethane, and other materials are handled throughout the process.
  • Provide the finest, safety-oriented auto glass. By using only tested, manufacturer-approved methods and materials as prescribed by the Auto Glass Safety Council’s AGRSS program we assure the customer will have a repair or replacement which exceeds their expectations.

Along with quality service and top-notch products, we make every effort to service your vehicle in a timely manner – within 24 hours (weather permitting). An auto glass technician may perform windshield and window repairs in the field. Some auto insurers will send a technician to a policyholder’s home to replace broken or cracked glass. The technician will drive the company vehicle to the customer’s home and assess the damage, performing repairs or replacements on-site. We also handle the insurance paperwork if applicable.

The vast majority of installations are performed via mobile service, and you can set up a mobile appointment at any location you choose: your home, work, a neighbor's house, etc. Many auto glass technicians even offer "absent appointments," meaning that you don't have to be there while the installation is taking place. If an appointment during the week doesn't work for you, ask your auto glass technician about the possibility of a weekend appointment.

We understand how inconvenient it can be when an unexpected incident occurs and a repair or glass replacement needs to be done on your vehicle. Whether you’ve got a crack, chip or shattered automobile window, you can have peace of mind knowing Smiley’s Glass has been serving the Central Virginia area for over five decades and our customers know we deliver dependable and professional service. Contact us today for a free quote.

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7100 Forest Hill Ave
Richmond, VA 23225


Mon-Fri 8am - 5pm
Sat & Sun Closed

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